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By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
CPAP, BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, contact us to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are solely at the discretion of the manufacturer. Customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks depending on the manufacturer. Rental machines are available to be used during this time if needed, please call our customer service for details on rental machines.
Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before machine is repaired), or purchase a new machine at current prices displayed on the website.
Email addresses are not shared, bought, or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. You can easily unsubscribe to our emails easily by clicking the appropriate link within the footer of the emails.
All orders that are canceled by the customer are subject to a 10% administrative fee that will be subtracted from the refunded amount. If an order is canceled during normal business hours on the same business day the order was placed, a refund will be given that day. If an order is canceled after the close of normal business hours, a refund will be given within 24 business hours.
CPAPDepot.ca requires a valid prescription for every CPAP/BiPAP/APAP machine, mask, or humidifier purchased.
Patients first and last name
Doctor’s name and office address
Patient pressure settings (for CPAP/BiPAP machines only). CPAP machines require one pressure, Bilevels and BiPAPs require both an inspiratory and expiratory pressure, and Auto machines require both a minimum and maximum pressure.
A scanned copy can also be emailed to email@example.com. Please contact us directly if you are having difficulty obtaining a prescription.
*Prescriptions are NOT required to be sent for replacement parts, filters, or any product on the website without a prescription required field. However, patients should have a valid prescription for these items.
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Information here is not intended for trading purposes. Neither CPAPDepot.ca nor any of its data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
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CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
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