Terms of Service - CPAP Masks, Machines, Supplies & Accessories Toronto, Canada | Buy Online

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Terms of Service

Term & Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Manufacturer Warranties

CPAP, BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, contact us to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are solely at the discretion of the manufacturer. Customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks depending on the manufacturer. Rental machines are available to be used during this time if needed, please call our customer service for details on rental machines.

Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before machine is repaired), or purchase a new machine at current prices displayed on the website.

Email Addresses

Email addresses are not shared, bought, or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. You can easily unsubscribe to our emails easily by clicking the appropriate link within the footer of the emails.

Canceled Orders

All orders that are canceled by the customer are subject to a 10% administrative fee that will be subtracted from the refunded amount. If an order is canceled during normal business hours on the same business day the order was placed, a refund will be given that day. If an order is canceled after the close of normal business hours, a refund will be given within 24 business hours.

Prescription Policy

CPAPDepot.ca requires a valid prescription for every CPAP/BiPAP/APAP machine, mask, or humidifier purchased.

What should the prescription include?

Patients first and last name
Doctor’s name and office address
Patient pressure settings (for CPAP/BiPAP machines only). CPAP machines require one pressure, Bilevels and BiPAPs require both an inspiratory and expiratory pressure, and Auto machines require both a minimum and maximum pressure.

Where do I send my prescription?

A scanned copy can also be emailed to info@canadacpapsupply.com. Please contact us directly if you are having difficulty obtaining a prescription.

*Prescriptions are NOT required to be sent for replacement parts, filters, or any product on the website without a prescription required field. However, patients should have a valid prescription for these items.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by Canadian and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by Canadian and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by Canadian and international copyright laws.

Third Party Information Resources

Information here is not intended for trading purposes. Neither CPAPDepot.ca nor any of its data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

DISCLAIMER OR WARRANTIES AND LIMITATIONS OF LIABILITY
THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Termination

Notwithstanding any of these Terms of Use, CPAPDepot.ca reserves the right, without notice and in its sole discretion, to terminate your license to use our website, and to block or prevent future access to and use of our websites.

Miscellaneous

These Terms of Use apply exclusively to your access to, and use of, our websites and do not alter in any way the terms or conditions of any other agreement you may have with CPAPDepot.ca for products, services or otherwise. CPAPDepot.ca reserves the right to change any and all content contained on our website at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, CPAPDepot.ca not constitute or imply endorsement, sponsorship or recommendation thereof by CPAPDepot.ca.

All data protection and privacy laws, principles, policies, and agreements are applicable to the country (and state where applicable) in which you are viewing and interacting with this website is located and all countries (and states where applicable) in which recipients and viewers of content and messages via this website are located, including but not limited to the CAN-SPAM Act 2003 and Canada’s anti-spam legislation (CASL). Lincare’s data protection policies give consideration to the application of the European Union General Data Protection Regulation 2016 (“GDPR) for the transmission and receipt of all data, and once applicable, the relevant member state laws or regulations giving effect to or corresponding with any of them for members of states of the European Union shall apply.

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If there is a problem with your order, we will make it right. Every product we sell is quality guaranteed.

RELIABLE CUSTOMER SUPPORT

We work live chat, phone service and email 5 days a week from 9:00am – 5:00pm consistently.